Wednesday, February 28, 2007

More Orbitz Grief

I called Orbitz again today, to get the funds released that they encumbered for a flight they cannot provide. They assured me that they faxed the release to my bank yesterday, but they would send another one today.

Well, the funds still are encumbered. My bank says they've never received anything from Orbitz. I still can't book a flight.

Tuesday, February 27, 2007

Orbitz Suckz

I tried to book a flight on Orbitz yesterday. In a classic bait-and-switch, the lowest priced flight was rejected: "Not a valid flight. Please choose another."

I selected the next flight, about $4.00 more. "Your bank refused the charge." What the heck?

I logged onto my bank account. Sure enough, Orbitz had placed a hold on the account in the amount of the first, "invalid flight" fare total. Since I was attempting to book an overseas flight for the family, my second attempt exceeded my daily limit on my debit card.

I called Orbitz to obtain an immediate release of the funds. They promised me they would do it today. Do I need to tell you that the funds are still encumbered?

So, here I am: no flight, no funds, and a lot of time wasted. Thankz, Orbitz.